Patient and Family
Association of users

The users' association is a group of affiliates whose objective is to monitor the provision, quality and timeliness of health services, the defense of rights and compliance with the duties of users, these are regulated in Decree 1757 of 1994 (Forms of participation in Health) and Resolution 2063 of 2017 (Public policy of social participation in health) in which the right to citizens to participate in the planning, management, evaluation and control of public services is granted.

Steward Healthcare International Colombia, through a public call at each of its headquarters, constituted two user associations (HUCSR and Clínica Centenario).

Hospital Universitario Clínica San Rafael
Constitution date
September 18, 2018
Management and meetings
Carrera 8 # 17-45 Sur, Bogotá D.C
PBX 3282300 Ext 2780

Centenario Clinic
Constitution date
December 11, 2018
Management and meetings
Calle 13 No 17-21, Bogotá D.C
PBX 7460111 EXT 1105-1141

You can register in our user associations in the following way:

At the User Service office, main building 1st floor from 7:00 am to 5:00 pm from Monday to Friday, Saturdays from 7:00 am to 2:00 pm or by sending your request to the email of the Users Association with the following information: Full name, document number and contact telephone number.

  • The requirements to belong to the user association are the following:
  • Being over 18 years
    Have used hospital services as a family member or patient in the last 6 months
    Not be incurred in disabilities established by law"